STORE POLICY
LOCATION
We are located in Grovetown,GA. We are a home-based gourmet cookie shop, operating out of a PET-FREE/SMOKE-FREE home.
*Curbside Pickup is our preferred method for our local customers. For safety and precautions- as we are a home-based business- we do not allow pickups at our door.
If you are local, however, and would like to order for Shipping, you do have the option to. Please keep in mind, we do highly recommend picking up your order- as it is the quickest and convenient option for our locals in Augusta. However, if you do choose Shipping, please note we are NOT responsible for any delays with your order, as it will be in the hands of the postal carrier.*
Business Hours
Our business hours are:
Wed-Fri 12:00pm-5:00pm.
Sat: 10:00am-2:00pm.
We are closed on Sundays, as well as national Holidays.
Our pickup times differ slightly from our business hours, please check out our shipping/pickup policy for our pickup schedules.
PAYMENT METHODS
ALL acceptable payment methods are listed at the bottom of our website. Any payment method that is not seen listed, we do not accept.
We DO NOT accept CASH payments.
All of our items are made-to-order, meaning ALL orders require payment to cover the cost of ingredients, supplies, and preparation.
We DO NOT bake orders without a secure payment first.
However, in the event of local Pop-up Shops and similar community events where items will be available on site for sale, we will allow cash payments.
ITEMS & PROCESSING
Please keep in mind, we are a sole proprietorship, home-based business; meaning we are owned and ran by one person. Processing times rely solely on this factor.
All orders require a 48-72 hour lead time before scheduled pickup.
ALL items are handmade and baked fresh on the day of pickup/shipping. In cases of large volumes of orders, items will be baked the night before.
ALL items that are ordered for shipping are heat-sealed for quality control and freshness as it is transported from state to state.
We DO NOT allow one singular cookie orders. Purchasing one cookie does not help contribute to the costs of labor, time, ingredients, packaging, and profit. Please be mindful when inquiring for a purchase of one cookie.
In the event that an order is placed for one single cookie, we have the right to cancel your order.
RUSH ORDERS & EXPEDITED SHIPPING
We DO NOT offer customers the option to place Rush Orders. Everything is made-to-order, therefore ALL orders require a processing time.
Our base shipping method starts at Priority (1-3 Business Days)
If you choose any of our quicker shipping methods (Next-day, Overnight, etc) ALL orders are still required mandatory processing time. Meaning, your order will NOT ship out overnight or next-day from the time your order was placed.
Example:
ALL orders are scheduled to ship on Tuesdays.
If you place an order on Thursday and choose Overnight Shipping at checkout, your order will NOT ship overnight on Thursday. Your order will continue to ship out on Tuesday for overnight delivery, arriving to you overnight instead of 1-3 business days.
However, in the event of any delays causing your order to arrive later than the scheduled timeframe listed on the shipping method you've chosen- please keep in mind that we are not responsible for any unfortunate circumstances, as the orders will be solely under the carriers responsibility.
ORDER CANCELLATIONS
Customers are allowed to cancel their orders at any time after purchase. However, once a shipping label has been created and sent out or a notification has been sent out for pickup orders stating your order is in its fulfillment stages, you are no longer able to cancel your order.
Shipping and fulfillment notifications are indications that items/ingredients have been bought, shipping labels have been purchased, and processing has already began with your order. Therefore, we cannot accept your cancellation request or provide a refund.
Please be sure to communicate effectively before your order begins processing if there are any mistakes made and modifications needed for your order.
If you want to cancel your order simply because you have changed your mind, we have the right to deny your cancellation request.
For all other underlying factors beyond your control, you can email us at jadoresweets1@gmail.com to determine a solution that will work for both parties.
LARGE ORDERS
For all custom event inquiries with a total balance ABOVE $100, a 50% deposit will need to be paid upon receipt of your invoice. Remaining 50% deposit will need to be completed within 72-48 hours prior to the date of your event.
All custom event inquiries with a total balance BELOW $100, full payment will be required upon receipt of your invoice.
Because of their larger quantities of items, it will be helpful to place these orders well in advance so that we are better prepared and equipped to process on time.
If we feel that your order/request has not been placed within a significant timeframe, we do have the right to cancel your request.